TechCrunch reports that Amazon quietly changed its price protection policy to exclude all products except for televisions.
Previously, the company’s policy allowed customers to request a refund if the price of a purchase dropped within seven days.
The policy change took effect in early May, but the company continued to honor price-matching requests for a period of time, TechCrunch reports.
For example, an email viewed by TechCrunch showed the typical seven-day price-match still occurring on April 28.
Days later on May 2, an email from the company described the policy change, stating: “We work hard to find the best prices out there and match them for all customers every day. Our prices do change over time. with the exception of TVs, Amazon.com doesn’t offer post-purchase adjustments.”
Under the new policy, Amazon says it will also price-match competitors’ prices for televisions.
“Customers who find a lower price on another qualifying retailer’s website within 30 days after your purchase date, let us know and we’ll refund you on an Amazon.com gift card, taking any differences in shipping and promotions into account.”
As for Amazon’s own prices on TVs, the retailer says that if it lowers its price within 30 days of purchase, customers can notify the company and obtain a refund.