Papa John's Satisfaction Guarantee

Here’s how it works: Customers who ordered pizzas directly from Papa John’s can call the restaurant where their pizza was ordered within 30 minutes of the time of delivery or pickup to report their unsatisfactory pizzas, with their receipt available to reference order info.

Anyone who’s displeased with their food will have to tell Papa John’s why they’re unhappy in order to get a new pizza. Examples of unsatisfactory quality include: temperature (cold), undercooked/overcooked pizza, skimpy toppings, wrong pizza/toppings, and damaged pizza, Papa John’s terms and conditions state. The offer does not apply to any issues regarding delivery time, sides, drinks, or desserts.

If you picked the pizza up from the restaurant, you’ll have to go back to that same location with the unsatisfactory food. If you had your order delivered, the new pizza will arrive at the same location.

You also can’t eat more than two slices of the offending pizza if you want a new one, and Papa John’s reserves the right “to collect your original pizza order at the time you receive your replacement pizza."

Source: Consumerist.com